FAQs/ Tech support

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1. Right click anywhere on the screen to bring up the log on screen. Use the mouse to enter the Recorder's admin username and password with the on-screen keyboard and click ok. 

2. Once logged in, right click to open the Main Menu dropdown and click Search.

3. You will now see the Recorder Search screen. On the left hand side, you can select the month and day you wish to playback. Any date highlighted in blue has video available to playback. 

4. Once you have selected the day, you can choose which Cameras you wish to playback by clicking the D1, D2, D3 or D4 box.

5. You can select the Time, from the time bar at the bottom of the screen. Simply click on the bar will display the video footage from that time. A green bar will indicate that there is video and the yellow bar indicated movement at that time. 

Please make sure you have a USB stick or a USB hard drive handy inserted into the Recorder before commencing.

1. Right click anywhere on the screen to bring up the log on screen. Use the mouse to enter the Recorder's admin username and password with the on-screen keyboard and click ok. 

2. Once logged in, right click to open the Main Menu dropdown and left click Backup.

3. You will now see the Recorder backup device where you can choose the device you wish to backup to.

4. Choose your device and click

5. Click File Backup

6. Select the date and time you require to backup

7. Select the Camera Channel for backup.

8. Click Search to display your selection.

9. Once you have selected the footage to be backed up, press backup to begin the transfer process.

Please call JetCCTV for assistance on how to reset the password.

*JetCCTV does NOT store passwords

If you require assistance at your property, there is a call out fee to the property of approx. $200* which will need to be paid prior to staff attending. This cost does not include any parts or labour that maybe required to fix the problem. 

*Subject to change based on location